Audi Ranked No. 1 in J.D. Power 2016 Customer Service Index

Audi Ranked No. 1 in J.D. Power 2016 Customer Service Index

When the time comes to get your vehicle serviced, you want the best service you can get. If you drive an Audi, then that means you are in luck. Audi has just been ranked highest in the J.D. Power 2016 Customer Service Index.

This study shows how customers view their dealership service experience within the first three years of ownership. Audi jumped from third place last year to first, with a total score of 874.

“This is a milestone for the Audi brand in the U.S. and one that we’ve been actively striving for,” said Peter Donnellan, Vice President of After Sales, Audi of America, in a statement. “Achieving the top spot is a testament to the dedication of our dealers and their efforts to always improve and excel in customer service.  Audi will continue to focus on the owner experience and ensure that every touchpoint is executed in a way that’s relevant and meaningful to today’s consumer.”

Some of the highlights from the overall results were that Audi Service Advisors were rated the best in the industry. Audi also scored highest in both the Maintenance and Repair categories and made improvements in Service Initiation, Service Quality, and Vehicle Pick-Up.


If you are looking for a superior service experience, schedule a service appointment today with us at Gossett Audi.

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